TouchTrak provides a powerful back-office tool for your administrative staff for tracking the patient workflow and accessing the other features of the TouchTrak system. Features of the Patient Queue system includes:
Queue Display to track users who have checked in
Display list of checked in patients with time of check-in
Configurable icon displayed next to user name based on survey score
Clickable buttons to mark the time each person was called up to counter, called to be treated and service completed
Displays wait time of each person and total average wait time for the current day
Tracks the wait time by each staff member logged in
Record detail button displays transaction details
Shows responses to questions entered at the kiosk to verify against patient records
Allows for the integration with 3rd party databases for demographic and insurance coverage verification
Displays questions that were not asked at the kiosk which can be filled in by the staff member
Print a customizable report from the verify window showing the complete record of the person Checked In
An audible bell rings each time a person checks in to alert staff that a new patient is waiting
Alert when a wait time threshold has been exceeded
Provides links to other TouchTrak features including appointment scheduling, SOAP notes manager and the TouchTrak reporting functions
Integrated with signature pad for capturing and storage of signed consent or other documents
Integrated with a compact document scanner for capturing images of the patient’s driver’s license, health insurance card or other medical documents. Scanned images are stored in the patients record for easy recall or export into your EMR system.
